Find your answers here!

Do you offer free shipping?

Yes, we offer free shipping on all orders across the UK. No hidden delivery charges apply at checkout.

How long does delivery take?

Most orders are delivered within 8-15 business days. Delivery times may vary slightly depending on your location and demand.

Do you provide tracking information?

Yes, once your order has been dispatched, you will receive a tracking number via email so you can monitor your delivery.

What is your return policy?

If you are not completely satisfied with your purchase, you can contact us within 14 days of receiving your order to discuss a return or refund

Are your products suitable for all pets?

Our products are designed for a variety of pets. Please check the product description carefully to ensure it is suitable for your pet's size, breed, and needs.

How can I contact customer support?

You can reach our support team through our Contact Us page or by email. We aim to respond to all enquiries within 24–48 hours

Can I change or cancel my order?

If your order has not yet been processed, we may be able to change or cancel it. Please contact us as soon as possible after placing your order

Do you ship outside the UK?

At the moment, we primarily serve customers across the United Kingdom. Please contact us if you have questions about international delivery options.