Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at admin@happyfurry.co.uk. Once your return request has been approved, we will provide you with the return address and instructions on where to send your item. Returns sent without prior approval will not be accepted.

Please note that customers are responsible for the cost of returning items unless the product is faulty, damaged, or incorrect.

You can always contact us for any return-related questions at admin@happyfurry.co.uk.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you receive the wrong product. We will assess the issue and work to resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as pet food), custom or personalised products, and personal care items. We also cannot accept returns of hazardous materials, flammable liquids, or gases.

Sale items and gift cards are also non-refundable.

If you have any questions about whether your item is eligible for return, please contact us before sending it back.

Exchanges

The quickest way to receive a different item is to return your original purchase. Once your return has been approved and processed, you can place a new order for the replacement item.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at admin@happyfurry.co.uk.